Kerivan-Lane plans website revamp to streamline home comfort services

Kerivan-Lane is preparing to launch a redesigned website aimed at making it easier for Massachusetts homeowners to find and manage heating oil, propane, HVAC, plumbing and water heater services. The update is meant to improve online access as more customers use digital tools to schedule service and handle account needs.

Why it matters: - The website refresh is meant to give homeowners faster access to service information, scheduling tools and account resources. - A more usable site could make it easier for Kerivan-Lane customers to request help for heating oil, propane, HVAC and plumbing needs. - The update reflects how home service companies are adapting to customers who now expect more of their provider experience online.

What happened: - Kerivan-Lane said it is preparing to launch a revamped website for homeowners in Massachusetts. - The redesigned site is intended to improve access to information about heating oil, propane, HVAC, plumbing, water heaters and related home comfort services. - The company said the new site will feature clearer navigation, updated service information and a more user-friendly experience. - Chris Lane, president of Kerivan-Lane, said the revamp is another step in making it easier for homeowners to learn about services, connect with the team and get support when needed. - The company said the new website is expected to launch soon. - More information is available at Kerivan-Lane's website.

The details: - Kerivan-Lane serves communities across Massachusetts, including Needham, Wellesley, Newton, Natick, Lexington, Dover, Medfield, Brookline, Dedham, Westwood and surrounding areas. - The company provides propane, home oil delivery, air conditioning, water heaters, heating, plumbing and related equipment support. - Customer resources include account access, system tune-up scheduling, rebate assistance, budget plans, safety and service plans, and tank monitoring support. - Kerivan-Lane was founded in 1922 and is based in Needham. - The company says it has served Massachusetts homeowners for more than 100 years. - Kerivan-Lane says it has more than 1,000 customer reviews on Birdeye and strong ratings across review platforms. - The company highlights fixed or capped pricing, automatic delivery options, 24/7 support, master plumbing service and year-round home comfort solutions. - A social media link provided in the release points to Kerivan-Lane's Facebook page.

Between the lines: - The website project appears aimed at reducing friction in the customer journey, from research to scheduling to account management. - The emphasis on digital convenience suggests Kerivan-Lane sees its online presence as part of its broader service promise, not just a marketing tool. - The company is also signaling that reliability and customer support remain central even as the front end becomes more modern.

What's next: - Kerivan-Lane said the new website will launch soon. - The site is expected to become a central place for homeowners to find heating oil delivery, propane services, HVAC repair and installation, plumbing services and other home comfort solutions in Massachusetts.